Operating Model

Operating Model

Our
Operating
Model

The investSA One Stop Shop operating model illustrates how the facility will deliver value to its internal and external customers.

This enables the assigned human resources to envision the integrated role played by individual components of the One Stop Shop.

The operating model or “roadmap” simplifies the execution of functional areas / responsibilities i.r.o governance, planning and implementation, role and responsibilities, processes, technology and stakeholder engagement.

The successful implementation of the investSA One Stop Shop is dependent on the following key factors:

  1. Speed: the shortest turn-around whilst ensuring that all outcomes are done right the first time,
  2. Engagement: service delivery must be cognisant of the customer’s needs,
  3. Responsive: effective mechanisms must guide and potential variations in meeting OSS and partner service levels,
  4. Value: customer appreciation must emanate from the cost effective, value driven services offered by the One Stop Shop,
  5. Integration: seamless integration of all services to ensure a smooth interface with all customers.

 

Key Partners

Key Activities

Value Proposition

Customer Relationship

Customer Segments

Key Departments & Agencies supporting the OSS:

 

  1. Home Affairs
  2. Eskom
  3. SARS
  4. Employment & Labour
  5. Minerals Resources & Energy
  6. Transport
  7. Cooperative Governance & Traditional Affairs
  8. Health
  9. Public Enterprise
  10. Science & Innovation
  11. Water & sanitation
  12. Small Business Development
  13. Forestry, Fisheries & Environment
  14. Agriculture, Land Reform & Rural Development
  15. CIPC
  16. NRCS
  17. SABS
  18. Brand South Africa
  19. COGTA

 

Partners must collaborate with the OSS and avail advisors / consultants to facilitate investor inquiries and unblock bureaucratic impediments

 

Partners will sign 3-year Memoranda of Understanding with the dtic.

 

IPAs must conclude similar agreements with provincial parties.

 

One Stop Shops provides the following key services:

 

  1. Facilitate the provision of information and available incentives to investors
  2. Provides Specialist advisory services to investors
  3. Coordinate investor facilitation services across national, provincial government departments and agencies
  4. Coordinate the implementation of government’s Red Tape Reduction Programme
  5. Act as facilitation window of regulatory registrations, permits and licences.
  6. Communicate all services to current and potential investors

One Stop Shops:

 

  1. Enhances coordination across and within government spheres
  2. Offers convenient multiple government services
  3. Reduces administrative burden and transaction costs for investors
  4. Provides an investors friendly environment
  5. Provides services that are holistic, user-friendly and user-oriented
  6. Act as an invaluable business intelligence resource
  7. Collate and advise government on business process improvement measures that supports its Red Tape Reduction efforts
  8. Facilitates business environment and investment reform

 

 

 

 

Exchange of value between the One Stop Shop and customers

The One Stop Shop operations and customer relations are supported by the multi-year Stakeholder Engagement and MARCOMs Plans.

 

Annual and quarterly implementation plans must be conceptualised, monitored and reported on.

 

Continuous service improvement efforts will be guided by the annual customer relations survey.

 

Consistent implementation will yield success.

Customers are segmented as follows:

 

  1. Investors
  2. Foreign Missions
  3. Business Chambers
  4. Business Consultants
  5. Government

 

Key Resources

Distribution Channels

One Stop Shop resources includes:

 

  1. Physical infrastructure
  2. Technology infrastructure and reporting tool
  3. Operational budget
  4. Competent human resources

One Stop Shops operates physically at provincial, development zones and must have cutting edge technological infrastructure to enable virtual servicing of investor needs. Service may be expanded to district municipalities in accordance with the guidelines provided by the dtic.

Cost Structure

 

Revenue Streams

The value-driven operations and services of the One Stop Shop must be integrated with that of the IPA whilst adhering to the conditions set out in the partnership agreement with the dtic.

 

Government services are offered free of charge. PAs may consider implementing a cost recovery model for hiring of meeting rooms and other facilities to external parties

 

Our Partners